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At The Hijab Storie, we strive to ensure you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward returns and refunds process.
1. Eligibility for Returns:
– Items must be returned within 7 days of receipt.
– Items must be in their original condition, unworn, unwashed, and with all tags and packaging intact.
– We do not accept returns for sale items or gift cards.
2. Return Process:
– Contact our customer service team at [Email Address] to initiate a return. Please include your order number and the reason for the return.
– Once your return is approved, you will receive instructions on how to send the items back to us.
– Customers are responsible for return shipping costs unless the item is faulty or incorrect.
3. Faulty or Incorrect Items:
– If you receive a faulty or incorrect item, please contact us immediately at sales@thehijabstorie.uk with details and photos of the issue.
– We will arrange for a replacement or a full refund, including the return shipping cost.
1. Processing Refunds:
– Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
– If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
2. Partial Refunds:
– Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
3. Late or Missing Refunds:
– If you haven’t received a refund yet, first check your bank account again.
– Then contact your credit card company, it may take some time before your refund is officially posted.
– Next, contact your bank. There is often some processing time before a refund is posted.
– If you’ve done all of this and you still have not received your refund, please contact us at help@thehijabstorie.uk
– We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Email Address] and follow the return process.
Contact Us
For any questions or concerns regarding returns and refunds, please contact our customer service team at: info@thehijabstorie.uk
The Hijab Storie
Call: +447578365556
Email: info@thehijabstorie.uk
We appreciate your business and are committed to providing you with the best possible shopping experience. Thank you for choosing The Hijab Storie.
